Last updated: September 18, 2025
Welcome to digikritka (https://digikritika.com/). This Refund & Return Policy (“Policy”) explains our guidelines regarding refunds and returns for our products/services in accordance with standard commercial practices and consumer protection laws.
Services Policy:
For professional services rendered, refunds are considered on a case-by-case basis according to the terms outlined in your service agreement and the stage of completion of the work. If you are unsatisfied with our services, please contact your account manager or email us at kritikabhatt490@gmail.com within 7 days of service completion to discuss your concerns. We are committed to resolving any service issues to your satisfaction and will make reasonable efforts to address legitimate concerns.
Partial refunds may be issued for services not yet performed if the service agreement is terminated early by mutual consent. Any refund amount will be calculated based on the work completed versus the work remaining, taking into account any non-refundable deposits or expenses already incurred on your behalf. For fixed-price projects, refunds are typically calculated based on the percentage of work completed against the total project scope. For hourly engagements, refunds may be issued for any unused, pre-paid hours at the agreed hourly rate minus any applicable cancellation fees.
Cancellation Policy:
Services may be canceled with at least 72 hours notice prior to the scheduled service time for most standard services. More complex engagements may require longer notice periods as specified in your service agreement. Cancellations with less than the required notice may be subject to a cancellation fee of up to 50% of the service cost, depending on the circumstances and our ability to reallocate reserved resources. For ongoing service contracts, early termination fees may apply as specified in your agreement. We understand that exceptional circumstances may arise, and we will consider reasonable requests for exceptions to these policies.
This policy was created using a template from https://promiq.in/ Please consult a legal advisor for full compliance.
Processing Time:
Approved refunds will typically be processed within 7-14 business days from the date of approval. The time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times, which are outside of our control. For credit/debit card payments, most refunds appear within 1-2 billing cycles. For bank transfers, processing may take 3-5 additional business days. We will notify you by email when your refund has been processed. If you haven’t received your refund after 15 business days, please first check with your bank or credit card company, then contact us at kritikabhatt490@gmail.com for assistance.
Non-Refundable Items and Services:
Certain products and services are explicitly non-refundable as stated at the time of purchase. These typically include but are not limited to:
- Downloadable software products after download or access has been provided
- Gift cards, store credits, and other prepaid payment instruments
- Services already performed or partially performed with your authorization
- Custom-made, personalized, or specially ordered products
- Perishable goods and consumables
- Items marked as final sale or clearance
- Any product or service where the refund request is made after the specified refund period
Dispute Resolution:
If you are dissatisfied with our resolution of your refund or return request, you may escalate the matter by contacting our customer relations department at kritikabhatt490@gmail.com. We will conduct a secondary review of your case and respond within 10 business days. For customers in jurisdictions that require alternative dispute resolution, we will provide information about relevant dispute resolution bodies upon request.
Contact Us:
For any questions about our Refund & Return Policy, to initiate a return, or to discuss a potential refund, please contact our customer service team at kritikabhatt490@gmail.com. We strive to respond to all inquiries within 2 business days. For faster service, please include your order number and relevant details in your initial message. Our customer service hours are Monday-Friday, 9am-5pm local business time, excluding public holidays.
Governing Law:
This policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in India. Some jurisdictions provide additional consumer protections that may override certain aspects of this policy where applicable by law. We comply with all local consumer protection regulations in the markets we serve.
This policy was created using a template from https://promiq.in/ Please consult a legal advisor for full compliance.
Policy Updates:
We reserve the right to modify this refund and return policy at any time to reflect changes in our business practices, legal requirements, or industry standards. Changes will take effect immediately upon posting to our website. For material changes that affect existing purchases, we will make reasonable efforts to notify affected customers by email when practical. The version of the policy in effect at the time of your purchase will govern that transaction unless otherwise required by law.
Additional Notes:
This policy represents our standard practices but does not constitute a contractual obligation to provide refunds in all circumstances. We consider each request individually and may make exceptions at our discretion. Our customer service team is empowered to resolve issues fairly and creatively, potentially offering alternatives to refunds such as replacements, store credits, or service corrections where appropriate. We appreciate your business and are committed to resolving any issues to your satisfaction within the framework of our commercial policies.